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September 11, 2016

Back to Basics: What is the difference between ITIL and ITSM?

Terminologie ITSM et ITIL.

Management Ticket ITIL ITSM
What's the Difference Between Incidents, Service Requests, and Tickets?
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Différence de terminologies selon ITIL v3 entre demande de service et incident.

ITIL Management Ticket Serivce Incident