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OTRS - mode d'emploi - Ci UNIL

Exploitation d'OTRS à l'UNIL

ITIL · Ticket · Management · OTRS

October 31, 2016 at 8:46:16 AM GMT+01:00 · permalink

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https://www.unil.ch/ci/fr/home/menuguid/help-desk/otrs---mode-demploi.html

Back to Basics: What is the difference between ITIL and ITSM?

Terminologie ITSM et ITIL.

Management · Ticket · ITIL · ITSM

September 11, 2016 at 1:04:05 PM GMT+02:00 · permalink

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https://blog.samanage.com/it-service-management/back-to-basics-what-is-the-difference-between-itil-and-itsm/

What's the Difference Between Incidents, Service Requests, and Tickets?

Différence de terminologies selon ITIL v3 entre demande de service et incident.

ITIL · Management · Ticket · Serivce · Incident

September 11, 2016 at 12:53:34 PM GMT+02:00 · permalink

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https://blog.samanage.com/it-service-management/whats-the-difference-between-incidents-service-requests-and-tickets/

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